This Refund Policy (“Policy”) governs the circumstances under which refunds may be granted by Tusker Workspace Private Limited (“BHIVE”) in relation to payments made by users (“You” or “User”) towards virtual office and related services (“Services”). This Policy forms an integral part of the Terms and Conditions governing the use of the Services.

All payments towards the Services are collected in advance by BHIVE through online payment modes or bank transfer. The eligibility for any refund shall be determined strictly in accordance with the stage of the user’s application, completion of Know Your Customer (“KYC”) requirements, and execution of the Virtual Office Agreement, as set out herein.

A user shall be eligible for a full refund of the amount paid, excluding non-refundable charges specified under this Policy, only if the user submits a written cancellation request within thirty (30) days from the date of payment, provided that the user has neither completed the KYC process nor executed the Virtual Office Agreement with the concerned space partner.

In the event that the User fails to complete the KYC process, fails to execute the draft Virtual Office Agreement, and does not submit a cancellation request within thirty (30) days from the date of payment, the application shall be deemed to be inactive. Upon such inactivity, the User shall cease to be eligible for any refund.

Upon completion of KYC, execution of the Virtual Office Agreement by the User, and approval of the agreement by the concerned space partner at BHIVE, the User shall not be entitled to any refund whatsoever, except in circumstances expressly provided under this Policy in relation to documented government rejections.

In the event that the User’s application for registration or use of the virtual office address is rejected by a competent government authority despite submission of documents provided by BHIVE, the User may be considered for a refund subject to strict compliance with the following conditions. The User must furnish copies of all rejection letters, notices, or communications issued by the government authority within sixty (60) days from the date of payment. The rejection must be demonstrably attributable to reasons not arising from incorrect information, incomplete documentation, misrepresentation, mismatch of business activity, regulatory ineligibility, or any act or omission on the part of the User. BHIVE reserves the sole right to examine the rejection documents and determine whether the circumstances qualify for a refund under this clause.

Notwithstanding anything to the contrary, the following amounts shall be non-refundable under all circumstances: payment gateway charges, documentation and processing charges, and any government fees or third-party charges that have already been incurred by BHIVE in connection with the user’s application.

To initiate a refund request, the user must send a written request to virtualoffice@bhiveworkspace.com stating the reasons for seeking a refund and providing valid bank details or a cancelled cheque. Upon receipt of such request, BHIVE shall review and verify the request within seven (7) working days. If the refund request is approved, BHIVE shall process the refund within twenty-one (21) working days to the user’s original payment source or the bank account provided.

The submission of a refund request shall not, by itself, create any entitlement to a refund. All refunds shall be processed strictly in accordance with this Policy. BHIVE reserves the right to amend, modify, or update this Policy from time to time without prior notice, and the decision of BHIVE in relation to any refund request shall be final and binding.